(This column originally appeared in Forbes) Customer Relationship Management (CRM) and other software vendors love to tout their features, functionality, automation, AI tools and analytics.…

Gene MarksJune 8, 2023
B est-selling author and a business management speaker at over 70 live events per year — from Fortune 500 sales meetings and corporate groups, to large trade association conferences — Gene’s presentations are funny, energetic, and packed with valuable content.