(This column originally appeared in Forbes) So you want to get a “free” CRM application and you want to know what’s best? I get asked this…
Gene MarksOctober 11, 2024
(This column originally appeared in Forbes) In 2007 the iPhone’s introduction spawned an avalanche of mobile apps. When OpenAI introduced ChatGPT 3.5 to the public in…
Gene MarksSeptember 4, 2024
Here are five things in tech that happened this week and how they affect your business. Did you miss them? (This column originally appeared in Forbes)…
Gene MarksJuly 7, 2024
(This column originally appeared in The Guardian) Clunky, old tech is costing the US a fortune. According to a recent column in the Wall Street Journal,…
Gene MarksMarch 10, 2024
(This column originally appeared in The Guardian) I run a small business. My company sells customer relationship management (CRM) software to other businesses. I’m…
Gene MarksFebruary 17, 2024
(This column originally appeared in Forbes) There's a lot of AI-hype going around and a countless number of products that are promising to change…
Gene MarksDecember 4, 2023
(This column originally appeared in Forbes) You can’t visit a tech website nowadays without the words “AI” all over the place and I’m as guilty…
Gene MarksJune 23, 2023
(This column originally appeared in Forbes) Customer Relationship Management (CRM) and other software vendors love to tout their features, functionality, automation, AI tools and analytics.…
Gene MarksJune 8, 2023
In the first installment of this series about small business CRM I described a CRM system as being nothing more than a database. No matter…
Gene MarksMay 16, 2023